Privacy policy

When you place an order we collect your name, email address, phone number where provided, and the delivery address if you've chosen shipping. We also store the engraving details and any artwork you upload.

If you contact us or send a commission request, we keep that message and any files you attach so we can reply and quote accurately.

Your details are used to produce and deliver your order, to send your digital proof for approval, to answer your questions, and to keep records required for Canadian tax purposes.

We do not send marketing email to addresses collected through the shop unless you have asked us to.

We never see or store your full card number. When card payment is offered it is handled by a payment processor, and we receive only confirmation that payment succeeded.

Files you upload are used only to quote and produce your piece. They are stored privately and are not published, shared or reused for other customers' orders.

We may keep a file on record for a short period after your order in case you need a replacement or a matching piece later. Ask us to delete it and we will.

We share the minimum necessary with the carriers and services that deliver your order. We do not sell, rent or trade personal information.

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email landrydesignsontario@gmail.com and we'll respond within 30 days.