Shipping & returns

Each product page lists its production time. Most pieces are engraved and ready within 3–7 business days of proof approval, and plaques or large commissions can take longer.

If you need something by a specific date, say so on the order or in a commission request. Rush timelines are often possible.

Pickup is free and available in North Bay, Ontario by appointment. We'll email you a time and the address as soon as your piece is finished and checked.

Shipping is a flat $18 for tracked parcel delivery within Canada, added at checkout. Delivery usually takes 2–5 business days after production.

Everything is packed in layers with corner protection. If a parcel arrives visibly damaged, photograph it before opening and contact us within 48 hours.

Because engraving is permanent and personal, engraved pieces can't be returned for a change of mind. That's exactly why we send a proof first — approve it and you know what you're getting.

If we made an error, the engraving doesn't match your approved proof, or the piece arrives damaged or defective, we will remake it or refund it. Send a photo to landrydesignsontario@gmail.com and we'll sort it out.

Any item supplied without engraving can be returned unused within 30 days for a refund of the purchase price, less shipping. Contact us first for return instructions.