Terms of service

Every engraved order includes a digital proof. Engraving begins only after you approve it. Please read your proof carefully — once approved, the engraving is cut exactly as shown and cannot be undone.

If you would like a change after approving, tell us immediately. If the piece has not yet been engraved we will adjust it; if it has, we will work with you on a replacement at cost.

Prices are in Canadian dollars. HST is charged on orders delivered in Ontario at the applicable rate, and is shown separately at checkout.

Custom commissions are quoted before work begins. Payment terms for commissions are confirmed in the quote.

By sending text or artwork, you confirm you have the right to use it. We will not engrave content we believe infringes someone else's rights, and we may decline a phrase or image at our discretion.

We keep your files private and do not reuse your design for other customers.

Turnaround times shown are estimates in business days and start from proof approval, not order placement. Carriers can be delayed by weather and volume, particularly in winter.

Risk in shipped goods passes to you on delivery. If a parcel arrives damaged, contact us within 48 hours with photos and we will resolve it.

Wood, slate, leather and stone vary in grain, tone and texture. Small variation between pieces is normal and is part of what makes an engraved natural material worth owning; it is not a defect.

Our responsibility for any order is limited to the amount you paid for that order. Nothing in these terms removes rights you have under Ontario consumer protection law.

These terms are governed by the laws of Ontario, Canada, and the courts of Ontario have exclusive jurisdiction over any dispute.